We want every customer to have a satisfying shopping experience when receiving our clothing products. If you are not satisfied with your purchase, you may request a return or refund, subject to this Return and Refund Policy and applicable laws.<\/p>\n\n\n\n
Customers must submit a return request within 30 days of receiving the product.<\/p>\n\n\n\n
We may be unable to accept returns for items submitted after the specified return period, unless required by applicable law or if the item has quality issues.<\/p>\n\n\n\n
Return requests must be submitted within the specified timeframe, and the item must be shipped back in accordance with our return process.<\/p>\n\n\n\n
To qualify for a return, clothing items generally must meet the following conditions:<\/p>\n\n\n\n
The item has not been worn or used;
The item remains in its original condition;
The item is free from stains, odors, damage, or obvious signs of use;
Tags, labels, and related accessories remain intact as much as possible;
The item is returned using appropriate packaging;
Relevant order information or proof of purchase can be provided.<\/p>\n\n\n\n
As clothing comes into direct contact with the body, items that have been worn, washed, or otherwise rendered unsuitable for resale generally do not qualify for standard returns.<\/p>\n\n\n\n
If the item has quality issues or is incorrect, we will handle the matter based on the specific circumstances and applicable laws.<\/p>\n\n\n\n
To the extent permitted by applicable law, standard returns may not be accepted in the following situations:<\/p>\n\n\n\n
Items that have been worn or show obvious signs of use;
Items that have been washed;
Items with obvious stains, perfume scents, smoke odors, or other unpleasant smells;
Items with man-made damage;
Items with removed tags that affect resale;
Items damaged due to improper handling or storage by the customer;
Return requests submitted after the specified return period;
Special items excluded from return policies due to their nature or applicable laws.<\/p>\n\n\n\n
If an item has quality defects, we will not automatically deny a customer’s statutory rights simply because the item has undergone normal use.<\/p>\n\n\n\n
All returns must be shipped to the designated return address in accordance with the return instructions we provide. Return Address:<\/p>\n\n\n\n
Address: 3745 Valley Blvd 41, Walnut, CA 91789
Phone: 1-840-257-8168<\/p>\n\n\n\n
Please do not ship items to any location other than the address listed above without prior confirmation. Shipping items back without obtaining return confirmation may result in processing delays.<\/p>\n\n\n\n
Customers must first submit a return request and provide necessary order details, such as the order number, date of purchase, and the specific items to be returned.<\/p>\n\n\n\n
In cases involving quality issues, incorrect items, or shipping damage, we may require photos of the product, packaging, or other reasonable documentation for verification purposes.<\/p>\n\n\n\n
Once the return request is confirmed, we will provide the customer with specific return instructions.<\/p>\n\n\n\n
If the return is due to product quality issues, receipt of an incorrect item, shipping damage, or other issues confirmed to be our responsibility, we will cover reasonable return shipping costs in accordance with applicable policies.<\/p>\n\n\n\n
If the return is due to personal reasons\u2014such as incorrect size selection, the item not meeting personal expectations regarding color or style, a change of mind, or other non-quality-related issues\u2014the customer is generally responsible for return shipping costs, unless otherwise required by applicable law.<\/p>\n\n\n\n
Upon receipt of the returned item(s), we will inspect their condition.<\/p>\n\n\n\n
For items eligible for a refund, we will process the refund within 3\u20135 business days of confirming the return.<\/p>\n\n\n\n
Refunds are typically issued via the customer’s original payment method. The actual time it takes for funds to appear in your account depends on the processing speed of your bank, credit card issuer, or other payment service provider; therefore, the actual receipt date may differ from the refund processing date.<\/p>\n\n\n\n
If only some items in an order meet the return criteria, we may issue a refund only for those eligible items.<\/p>\n\n\n\n
Items that are non-refundable, used, or otherwise ineligible for return may not qualify for a refund.<\/p>\n\n\n\n
If the item you receive differs significantly from your order\u2014such as errors in style, color, size, or quantity\u2014please contact us as soon as possible to have your order reviewed. Once we verify that a shipping error occurred on our end, we will arrange for a replacement, a refund, or another reasonable solution based on the specific circumstances.<\/p>\n\n\n\n
If a garment has manufacturing defects, obvious quality issues, or problems that should not occur under normal conditions, please submit an after-sales request promptly.<\/p>\n\n\n\n
We may request order details and photographs of the item to verify the issue.<\/p>\n\n\n\n
Once a product quality issue is confirmed, we will provide an appropriate refund, replacement, or other solution in accordance with applicable laws and this policy.<\/p>\n\n\n\n
If the item is visibly damaged upon delivery, please retain the original packaging if possible and take photographs of both the item and the packaging.<\/p>\n\n\n\n
Customers should submit the relevant information promptly so we can verify the details with the shipping carrier.<\/p>\n\n\n\n
Once damage during shipping is confirmed, we will provide a reasonable after-sales solution based on the specific circumstances.<\/p>\n\n\n\n
Sending items back without a confirmed return request may delay the refund process.<\/p>\n\n\n\n
If we cannot identify the order associated with a returned item, we may ask the customer to provide additional order information.<\/p>\n\n\n\n
Unless otherwise required by applicable law or if the return is due to an error on our part, original shipping fees are generally non-refundable.<\/p>\n\n\n\n
If the return is due to product quality issues, incorrect shipment, or other situations confirmed to be our responsibility, we will handle the shipping fees based on the specific circumstances.<\/p>\n\n\n\n
If an order has not yet entered the processing or shipping stage, customers may request to cancel the order in accordance with website guidelines.<\/p>\n\n\n\n
If the order has already been processed, packed, or handed over to the shipping carrier, direct cancellation may not be possible. Customers may apply for a return after receiving the item, in accordance with this Refund and Return Policy.<\/p>\n\n\n\n
Customers are responsible for safely shipping eligible return items to the designated return address.<\/p>\n\n\n\n
We recommend that customers choose a shipping method with tracking capabilities and retain proof of shipment until the return process is complete.<\/p>\n\n\n\n
If a return shipment chosen by the customer is lost, we may need to investigate based on the actual circumstances and relevant proof of shipment.<\/p>\n\n\n\n
This Refund and Return Policy does not limit the rights of US consumers under applicable federal laws, state laws, or other mandatory consumer protection regulations. If any provision of this policy conflicts with applicable mandatory laws, the provisions of the applicable laws shall prevail.<\/p>\n\n\n\n
We may update this Refund and Return Policy in response to changes in business operations, product types, return processes, or applicable laws and regulations.<\/p>\n\n\n\n
The latest version will be published on this page, and policy changes will be reflected by updating the “Last Updated” date.<\/p>\n\n\n\n
Please carefully read the latest version of the Refund and Return Policy before purchasing products.<\/p>\n","protected":false},"excerpt":{"rendered":"
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