We are committed to providing safe, reliable, and efficient product delivery services. This shipping policy applies to all clothing and related merchandise purchased through this website.
We currently offer shipping services exclusively within the United States. We do not currently provide standard shipping services to locations outside the United States.
Shipping Coverage
We currently ship orders only to valid residential and commercial addresses within the United States.
When placing an order, please ensure you provide the complete and accurate recipient name, street address, city, state, ZIP code, contact phone number, and any other necessary delivery information.
We may contact customers to confirm or cancel orders involving addresses that are undeliverable, unverified, or outside our current service area.
Order Processing Time
After successful payment, we typically require 1–3 business days to process orders. This includes order review, inventory verification, item picking, packaging, and preparation for shipment.
Order processing time does not include weekends or U.S. federal holidays.
Additional delays in processing may occur during promotional events, holidays, or periods of high order volume. We will make reasonable efforts to complete order processing in a timely manner.
U.S. Shipping Timeframes
Once an order has been processed and handed over to the carrier, standard shipping within the United States typically takes 3–7 business days.
Consequently, the total time from successful payment to delivery is estimated to be approximately 4–10 business days for U.S. orders, though actual delivery times may vary based on the shipping address and carrier operations.
The timeframes mentioned above are estimates and do not constitute a guaranteed delivery date.
Remote areas, Alaska, Hawaii, and other special delivery zones may require longer shipping times.
Shipping Partners
To ensure reliable domestic shipping, we select appropriate carriers based on factors such as the delivery address, package dimensions, weight, and logistics conditions.
Our primary shipping partners include:
UPS FedEx USPS
The specific carrier used may vary depending on the order location, product type, and logistics arrangements. Customers do not need to select a carrier themselves; we will arrange the appropriate logistics service based on actual delivery requirements.
Shipment Tracking
Once an order has shipped, we will provide tracking information to the customer via the order details or email, provided the selected shipping service supports tracking. You can use the tracking number to check the shipping status of your package.
Tracking information may not update immediately after the package is handed over to the carrier; it typically takes some time to synchronize with the carrier’s system.
Delivery Delays
While we make reasonable efforts to ship and deliver orders within the estimated timeframes, actual transit times may be affected by the following factors:
Severe weather; U.S. holidays; Carrier congestion; Distribution center delays; Air or ground transport disruptions; Address verification issues; Increased order volumes during peak shopping seasons; Other circumstances beyond our reasonable control.
If a package experiences a delivery delay, we will assist the customer in checking the tracking status to the extent reasonably possible.
Incorrect Address Entry
It is the customer’s responsibility to ensure the delivery address is accurate at checkout.
If the order has not yet shipped, the customer may contact us as soon as possible to request a change of delivery address; however, we cannot guarantee that all such requests can be fulfilled prior to shipment.
If the order has already been handed over to the carrier, it is usually not possible to change the delivery address.
If a package is returned, requires redelivery, or incurs additional shipping costs due to incorrect or incomplete delivery information provided by the customer, the customer may be responsible for the associated costs, unless applicable law states otherwise.
Package Marked as Delivered but Not Received
If the tracking information indicates the package has been “Delivered” but you have not received it, please first check:
Your doorstep, mailbox, garage, or other secure drop-off locations;
Whether a family member, neighbor, or property management office accepted the package on your behalf;
Specific delivery records provided by the carrier.
If you still cannot locate the package, please contact us promptly, and we will assist you in inquiring with the carrier to the extent reasonably possible.
Damage During Transit
If the clothing items you receive show obvious signs of damage from transit, please retain the items, packaging materials, and relevant tracking information, and submit an after-sales request in accordance with the website’s refund and return policy.
To facilitate verification, we may request order details, photos of the package, photos of the items, or other reasonable proof.
Upon verification, we will provide an appropriate solution based on the specific circumstances and applicable laws.
Lost Packages
If tracking information has not been updated for an extended period, or if the carrier confirms the package is lost, we will assist the customer in tracking the shipment to the extent reasonably possible. If the carrier confirms that the package was lost during transit, we will handle the matter based on the specific circumstances of the order, applicable policies, and legal regulations.
Failed Delivery
If the carrier is unable to complete delivery due to the absence of a recipient, an incorrect address, inability to access the delivery location, or other reasons, a re-delivery may be arranged, or the package may be returned.
If a package is returned due to reasons attributable to the customer, we may need to reschedule delivery based on the situation, and additional delivery fees may apply.
Special Delivery Areas
Delivery services to Alaska, Hawaii, remote areas, certain P.O. Box addresses, or other special addresses may be subject to carrier restrictions.
If standard delivery service is unavailable for a specific address, we may contact the customer during order processing to determine if an alternative delivery method can be used.
Split Shipments
If an order contains items located at different warehouses or with varying processing times, we may split the order into multiple packages for delivery.
In the event of a split shipment, the customer may receive multiple tracking numbers.
Order Cancellation and Delivery
If a customer wishes to cancel an order before the items are shipped, they should submit a request as soon as possible in accordance with the website’s refund and cancellation policy.
Once an order has entered the packaging or shipping process, it may no longer be cancellable. In such cases, the customer may need to request a return after receiving the items, in accordance with the applicable return policy.
Shipping Fees
Applicable shipping fees will be displayed on the checkout page before the order is confirmed.
Shipping fees are determined based on the items ordered, the delivery address, the shipping method, and other logistical factors.
Unless otherwise explicitly stated on the website, the customer is responsible for paying the shipping fees displayed at checkout.
Estimated Delivery Time
Delivery times published on the website are reasonable estimates rather than absolute guarantees.
Standard delivery within the U.S.: Typically 3–7 business days; order processing time is typically 1–3 business days.
Therefore, under normal circumstances, the total time from successful payment to delivery for U.S. orders is approximately 4–10 business days.
Weekends, U.S. federal holidays, and non-working days for the carrier are not included in the calculation of business days.
17. Force Majeure
We shall not be held liable for any delays or failure to deliver caused by events beyond our reasonable control.
Such events may include natural disasters, extreme weather conditions, government actions, public health emergencies, transportation disruptions, transport strikes, major network failures, or other events that could not be reasonably foreseen or controlled.
Policy Updates
We may update this Shipping Policy to reflect changes in logistics partnerships, delivery zones, carrier services, operational processes, or applicable laws.
The latest version will be published on this page, and policy changes will be indicated by updating the “Last Updated” date.
By placing an order on this website, you acknowledge that you have read and understood this Shipping Policy and agree to the delivery rules applicable to your order.
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