We value the opinions, inquiries, and feedback of every customer and are committed to providing timely, professional, and friendly customer service. If you have any questions regarding our clothing products, sizing, order processing, payment, shipping, returns and refunds, or other website services, please feel free to contact us using the methods below.

Customer Service

Please contact our customer service team if you need to check your order status, modify order details, learn more about products, or receive purchasing assistance. To help us process your request more efficiently, please provide your order number, the name or email address used for the purchase, and details regarding the issue or product in question when contacting us.

Contact Information

Company Name: Luma Ridge LLC

Email: lisa@lumaridgewear.com

Phone: 1-840-257-8168

Office Address: 3745 Valley Blvd 41, Walnut, CA 91789

Inquiries and Feedback

You may submit product inquiries, order-related questions, after-sales requests, complaints, or feedback via email or phone. We will review and address your requests within a reasonable timeframe. For issues involving orders or personal information, we may need to verify your identity or order details to ensure the security of your account and transactions.

If you wish to request a return, refund, or order cancellation, please submit your request in accordance with the refund and return policies published on our website. Simply submitting an inquiry via the contact page does not constitute automatic approval of a return, refund, or cancellation request.

Accuracy of Information

To ensure a timely response, please confirm that the contact information you provide is accurate and valid. As emails may be affected by network delays, spam filters, or other technical factors, please feel free to contact us again if you do not receive a response within a reasonable timeframe.

We will make reasonable efforts to maintain our customer communication channels and will update our contact information, customer service hours, and service arrangements as business needs require.

Thank you for your trust and support. We look forward to providing you with high-quality clothing products and reliable customer service.