Welcome to Luma Ridge LLC! We are committed to providing you with a high-quality shopping experience and exceptional service. To safeguard your rights and interests, we have established the following Refund and Return Policy.

I. Return Policy
You may request a return within 30 days of receiving your order, regardless of whether the product has been opened. We accept returns for both opened and unopened products; however, the returned items must be in pristine, clean, and undamaged condition, and must include their original packaging and accessories (where applicable).
Items Ineligible for Return:
Items that have been severely damaged or soiled during use.
Items returned beyond the specified return timeframe.

II. Return Process
Please contact our Customer Service team via email (lisa@lumaridgewear.com) or phone (1-840-257-8168) to explain the reason for your return and provide your order details.
Once confirmed by our Customer Service team, you will be issued a Return Authorization Number and provided with detailed return instructions.
Please ship the item(s)—along with the original packaging and all accessories—to the following return address:
Return Address:
Luma Ridge LLC
3745 Valley Blvd 41
Walnut, CA 91789
Upon receiving the returned item(s) and verifying their condition, we will process your refund within 5–7 business days.

III. Refund Policy
Refunds will be issued via the original payment method used for the purchase (e.g., credit card, debit card, or other payment channels).
If the item is defective or if you received the wrong product, we will cover the return shipping costs.
For returns due to personal reasons (such as simply disliking the item or an incorrect size choice), the return shipping costs must be borne by the customer.
You will receive a confirmation email once your refund has been successfully processed.

IV. Important Notes
Please ensure that returned items are packaged securely to prevent damage during transit.
Return requests must be submitted within 30 days of the original purchase date; requests submitted after this period may not be accepted.
We recommend retaining your shipping tracking number so you can monitor the progress of your return shipment.

V. Contact Us
If you have any questions or require assistance with a return, please feel free to contact us:
Company Name: Luma Ridge LLC
Address: 3745 Valley Blvd 41, Walnut, CA 91789
Email: lisa@lumaridgewear.com
Phone: 1-840-257-8168

Luma Ridge LLC is always guided by the philosophy of “Customer First,” ensuring that every customer enjoys a secure and convenient experience throughout their shopping journey.